nähPark GmbH - Cham

nähPark GmbH - Das führende Nähmaschinengeschäft in Cham, Deutschland
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Die nähPark GmbH ist ein renommiertes Nähmaschinengeschäft, das sich in Cham, Deutschland, auf dem Am Taschinger Berg 10 befindet. Das Unternehmen ist spezialisiert auf den Verkauf und die Reparatur von Nähmaschinen. Mit einem erfahrenen und qualifizierten Team bietet nähPark GmbH seinen Kunden eine breite Palette an Dienstleistungen und Produkten.

Spezialitäten: Nähmaschinengeschäft, Nähmaschinen-Reparaturdienst
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Die nähPark GmbH ist spezialisiert auf den Verkauf und die Reparatur von Nähmaschinen. Das Unternehmen bietet eine breite Palette an Nähmaschinen, darunter Computer-Nähmaschinen, Overlock-Maschinen, Stickmaschinen und industrielle Nähmaschinen. Das Unternehmen ist stolz darauf, hochwertige Produkte von führenden Herstellern wie Bernina, Brother, Husqvarna Viking, Janome, Juki und Pfaff anzubieten.

Das Reparaturteam der nähPark GmbH ist bestens ausgebildet und verfügt über umfangreiche Erfahrung in der Reparatur von Nähmaschinen. Das Unternehmen bietet Reparaturdienste für alle Arten von Nähmaschinen, unabhängig von Marke oder Modell. Die Kunden können sicher sein, dass ihre Nähmaschinen in den besten Händen sind.

Andere interessante Daten: Lieferdienst, Abholung im Geschäft, Einkaufen im Geschäft, Unterstützung in anderen Sprachen, Rollstuhlgerechter Eingang, Rollstuhlgerechter Parkplatz, Unisex-Toilette, WLAN, Debitkarten, Kreditkarten, Mobile Zahlungen per NFC, Kreditkarten
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Bewertungen von nähPark GmbH

Horst Buhl

5/5

Sehr professionell geführter Laden, Beratung zum Produkt auf Termin. Die Verkäuferin hat sich 1 Stunde Zeit genommen, nur um meiner Frau das Produkt zu erklären und Fragen zu beantworten. Und ich bin mir sicher sie hätte sich noch weiter Zeit für sie genommen. Und das ohne Kaufdruck. Wir haben dann gekauft, meine Frau kann sich noch einmal einen kostenlosen Termin geben lassen, soll dann aber mit allen offenen Fragen kommen, die werden dann alle in Ruhe abgearbeitet. So stell ich mir das vor wie man mit Kunden umgeht , würde gerne 6 Sterne vergeben

Manja U.

2/5

Ich habe im Herbst 2020 die Coverlock CV3550 von brother hier gekauft. Die Vorführung erfolgte coronabedingt hinter einer Trennwand, so dass man nicht wirklich gut sehen konnte und selbst ausprobieren war nicht möglich. Der Versand erfolgte durch DHL. Daheim einen extra Tisch für die neue Maschine angeschafft und sie mit Vorfreude ausprobiert. Leider war es mir trotz vieler Versuche nicht möglich, damit über wenigstens 5 cm eine halbwegs saubere Naht zu nähen. Bei meinem Anruf im Support wurde ich lediglich auf YouTube-Videos verwiesen, die ich mir auch angeschaut habe. Trotzdem kam ich nicht zurecht (bin keine Näh-Anfängerin). Zwei, drei Mal habe ich es noch probiert und dann die Maschine frustriert in der Ecke stehen lassen.
Kürzlich hatte ich meine brother-Nähmaschine und JANOME-Overlock zur Durchsicht in meinem örtlichen Fachgeschäft und ich erzählte von meinem Coverlock-Problem. Man bot mir an, sich die Maschine anzuschauen. Die Rückmeldung war ernüchternd: die Maschine näht trotz vieler Versuche an den Einstellungen auch bei den Fachkräften nicht, das Zubehörfach lässt sich nur öffnen, wenn man die Maschine über die Tischkante zieht. Daraufhin kontaktierte ich den Nähpark nochmals und man verwies darauf, dass die Maschine außerhalb der Garantie sei und man da auch aus Kulanz nichts mehr machen könne, ich aber die Maschine einschicken könnte, dass sie sich ihr Mechaniker anschaut. Nach einigem Hin und Her entschied ich mich deshalb für den Mechaniker des Fachgeschäfts meines Heimatortes, da er auch vom brother-Vertreter als absolute Fachkraft geschätzt wird. Dieser versierte Mechaniker investierte etliche Stunden und kam zu dem Fazit, dass sie leider nicht reparierbar ist. Meine Enttäuschung ist riesig. Natürlich hätte ich innerhalb der Garantie mit dem Nähpark nochmal sprechen müssen, das ist selbstverständlich mein Fehler. Aber es ist sicher nachvollziehbar, dass man unsicher ist, wenn die Videos einem alles als "ach so einfach" verkaufen und der Support nach dem Motto "da haben wir eigentlich noch keine Reklamationen gehabt" reagiert und man nach einigen frustrierenden Versuchen dann keine Lust mehr hat.
Ich persönlich kann nur sagen, dass ich mich bei meiner Reklamation damals nicht wirklich ernst genommen oder gut betreut gefühlt habe oder mir Lösungsmöglichkeiten aufgezeigt wurden.
Die Gespräche kürzlich waren zwar freundlich und man erklärte mir auch, dass man die Situation bedaure, aber man eben auch nichts mehr machen könne. Bedeutet: 599 EUR für die Maschine und 112 EUR für den zusätzlichen Nähmaschinentisch, spezielle Bauschgarne für die "5. Naht" und absolut kulante 50 EUR für den Mechaniker -- ca. 780 EUR für nichts.
Ich habe lange überlegt, ob ich das hier schreibe, da das Versäumnis der Garantiefrist natürlich zu meinen Lasten geht und das selbstverständlich auch in mehreren Telefonaten vom Nähpark immer betont wird. Rein rechtlich ist das natürlich richtig, aber mir wurde auch von anderen Fachgeschäften bestätigt, dass man durchaus auch mit dem Kunden eine beidseitige Lösung finden kann, wenn man möchte.
Mein Fazit: es war ein Fehler, eine Maschine zu kaufen, die ich nicht mitnehmen konnte. Und ich würde mich vom Support nicht mehr mit Erklär-Videos abspeisen lassen, sondern hartnäckig bleiben und nicht den Fehler ausschließlich bei mir suchen. Dieses Gefühl wurde mir leider bei meiner telefonischen Reklamation vermittelt.

Nadine Ferstl

5/5

Einfach super 🙂 Nicht nur die Beratung vor Ort ist jederzeit einen Besuch wert.
Auch der Service am Telefon ist spitzenklasse.
Innerhalb weniger Minuten wurde mir bei meiner Softwarefrage geholfen.
Die Dame war liebenswürdig, freundlich nett und das wichtigste extrem kompetent 🙂

Vielen Dank, das es euch gibt 🙂

PS: Auch wenn man die Maschine mal zum Service schicken muss ist dieser Erstklassig.

Magdalena Burkhardt

5/5

Hatte Probleme mit meiner neuen Nähmaschine. Erhielt ein Telefonanruf und nach wenigen Minuten war mein Problem gelöst, durch einen sehr kompetenten und freundlichen Mitarbeiter.
Nur zu empfehlen

Gabriele Wendland

5/5

Ich habe bei der Hausmesse am letzen Wochenende online meine bereits zweite Nähmaschine beim nähPark bestellt. Der Rabatt war wirklich toll, da hat man richtig gespart. Und alles ging reibungslos, Bestellabwicklung, Bestätigung per E-Mail und ein rasend schneller Versand per DHL. Klasse sind auch die vielen Youtube-Videos zu den verschiedenden Maschinen mit der Tanja. Ich kann den nähPark nur empfehlen !

Julia Brandl

5/5

Sehr gute Beratung und toller Service. Meine Stickmaschine passte doch nicht ins Auto wurde bereits am nächsten Tag geliefert, schneller geht's nicht.

christian

5/5

Die Vorführungen am verkaufsoffenen Sonntag waren besonders detailiert. es wurde ausführlich auf Fragen eingegangen und vorgeführt. Man müßte schon lange googeln und viele Videos ansehen um spezielle Fragen so zu beantworten. Die Auswahl ist weit und breit unschlagbar. Beim Preis gab es Missverständnisse, die allerdings am Tag danach klärend komplett ausgeräumt werden konnten.
BESSER GEHTS NICHT!

Sina Helgers

5/5

Bin seit 2022 Kundin beim Nähpark und bin immer bestens beraten. Egal, ob ich direkt telefonisch durchkomme oder den Rückrufservice nutze. Es stimmt alles. Bis auf eine Babylock (diese Marke führen sie leider nicht) habe ich dort nun alle meine Maschinen gekauft. Inspektionsservice nutze ich ebenfalls dort. Daher gut den Originalkarton aufbewahren. Bin zurzeit in der Nähe im Urlaub und liebäugle mit einem Besuch vor Ort...